Terms of Service

These terms are the agreement between you and Luis Romero LLC (“we”, “us”) for using luisromero.com and clandestinosgang.com and for buying anything on them: Clandestinos Gang membership, consultations and the on-site immersion week. By creating an account, buying or booking, you agree to them. If you do not agree, please do not use the site.

Who can use it

You must be at least 18 and able to enter a contract. Keep your sign-in details private; you are responsible for what happens under your account. Give us accurate details when you buy or book.

Clandestinos Gang membership

• Membership is $39 a month or $390 a year, charged in advance and renewed automatically until you cancel. Prices shown at checkout are the ones you pay.
• Cancel any time from your billing page. You keep access until the end of the period you paid for, and you are not charged again.
• Membership gives you the community, its discussions, the roadmap and the resource library as they are at the time. Lessons and features are added, changed or retired over time.
• If a price changes, we tell you by email at least 30 days before your next renewal, and you can cancel before it applies.

Consultations

• Calls are 60 minutes on Zoom, at the time you book. You can buy one call or a bundle of three or five.
• Bundle calls are used within three months of purchase. Calls not booked by then expire.
• Rescheduling, cancellations and refunds follow the Refund Policy.

The immersion week

• The week is by application. A place is held only once your dates are confirmed by email and your deposit is paid. The balance is due two weeks before you arrive.
• Travel, lodging and anything not listed on the immersion page are your own cost.
• You will spend time at working offices, yards, trucks and job sites. Follow the safety instructions you are given, wear suitable clothing and footwear, and stay out of areas you are asked to avoid. You take part at your own risk, and you are responsible for your own conduct and any damage you cause.
• What you see and are given during the week (systems, documents, prices, client information) is for your own business only. Do not share or publish it, and do not contact the host company’s clients or staff about work outside the week.
• The handbook skeleton is an example to adapt with your own advisers, not legal or HR advice.

Community rules

Be respectful. No harassment, hate, spam, unsolicited selling or recruiting, or posting other people’s private information. Do not copy or share other members’ posts, or the community’s lessons and files, outside the community. We may remove content or suspend or close an account that breaks these rules; serious or repeated breaks are not refunded.

Your content

What you post stays yours. You give us permission to host and show it in the community so the service can work, and you can delete it at any time. Do not post anything you do not have the right to share.

Our content

The site, the lessons, videos, documents, the Luis Romero and Clandestinos Gang names and logos belong to Luis Romero LLC. Your purchase gives you a personal license to use them for your own business. You may not resell, republish or share them with people who have not paid for them.

No guaranteed results

Luis shares what has worked in his own businesses. Your results depend on your business, your market and your work, and we do not promise any outcome, income or growth. Nothing on the site or in a call is legal, tax, financial or HR advice; see the Disclaimer.

Limits of our responsibility

The site and services are provided as they are, and we cannot promise they will always be available or free of errors. As far as the law allows, we are not responsible for indirect or lost-profit losses, and our total responsibility for any claim is limited to what you paid us in the 12 months before it. Nothing here limits any right you have by law that cannot be limited.

You agree to cover us for claims and costs that come from your breaking these terms or the law while using the site or services.

Ending the agreement

You can close your account at any time by emailing us. We can close an account that breaks these terms. Sections that by their nature should last (ownership, payments owed, limits of responsibility) continue after it ends.

Law and disputes

These terms are governed by the laws of the State of Utah. If something goes wrong, please write to us first; most things can be sorted out that way. Any dispute that cannot be resolved goes to the state or federal courts in Salt Lake County, Utah, unless the law where you live gives you a right to a different court.

Changes

We may update these terms. The date at the top shows the latest version. For a change that matters, members are told by email at least 30 days ahead; continuing to use the site after that means you accept it.

Contact

Luis Romero LLC, 3161 S West Temple #65053, South Salt Lake, Utah 84165. luis@luisromero.com.